Who we are

We are VenuIQ, a software company based in Lichfield. Our website address is: http://venu-iq.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We collect the data users provide on the contact form on the site. This information can include your name, phone number and email address plus the contents of any message you send us. We use the data provided to provide you with information on our services and if requested we will include you on our email newsletter.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We operate Google Analytics on the site to monitor the way they people use our website and the pages they frequent. This information is used to create a better user experience and is only accessed by VenuIQ personnel. Please see the Google Privacy Policy page for more details on Google Analytics. You can choose to opt of of Google Analytics tracking using this tool.

Who we share your data with

VenuIQ does not share data with any third parties except our marketing partner Mailchimp, who provides email marketing services for those who have requested our newsletters, and those parties which we are legally obligated to provide information to. The information you provide to Mailchimp is subject to their privacy policy and you can choose to unsubscribe from the newsletter at any time by choosing the unsubscribe link in the emails we send. You can also manage the data we hold by choosing the preferences link in any of our Mailchimp emails.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Please send an email to info@venu-iq.com to request removal of your data.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you have any concerns over our data policy please contact Oliver Rowe at VenuIQ on +44 121 796 5800 or email Oliver at info@venu-iq.com.

Additional information

How we protect your data

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit. Any data you send is at your own risk. We have procedures and security features in place to keep your data secure once we receive it. Your data is hosted on secure servers with the European Economic Area (EEA).

What data breach procedures we have in place

Should a data breach occur we will notify all concerned parties via email within 48 hours of discovery.

What third parties we receive data from

VenuIQ does not receive data from third parties. If you followed a link to venu-iq.com from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

Links to other websites

venu-iq.com contains links to other websites. This privacy policy only applies to venu-iq.com.

Our Shop

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for seven years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

CRM

The data you share with us is held in our secure CRM system used by our sales team to reply to your requests for our services.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example — if your products are shipped to you we will share the address data you provide with Royal Mail who are the carrier.

Changes to this privacy notice

We keep this Policy under regular review. This Policy was last updated in Jan 2019.